Our mission is "to effectively and compassionately connect people with appropriate information and services, enhance Canada's social infrastructure and empower people to fully engage in their communities."


  • Listen and support with care and empathy
  • Be accessible to everyone
  • Demonstrate standards of excellence
  • Connect people with their community


The values that 211 service will continually strive to include:

  • Inclusivity & diversity - services for all while respecting unique communities
  • Warmth and respect
  • Partnership at local, provincial & national levels
  • Engagement - enable people to be full participants in their lives and in their communities

By dialing 211 or visiting the 211 website, users can easily and quickly connect to the community and social services they need, anywhere in the province, regardless of where they're located.


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