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Text: 211NS (21167) - Monday to Friday from 12 pm - 4 pm

Email: help@ns.211.ca

For People Who Are Deaf or Hard of Hearing

The Bell Relay Service (BRS) support communication by phone between hearing people and people who are deaf, deafened, hard of hearing, or those with speech disabilities. Professionally trained operators act as intermediaries to facilitate the call. Bell Relay operators are available 24/7.

To contact 211, dial 711 from your TTY device and advise the operator you wish to call 2-1-1.

For People Who Speak French
When you first dial 2-1-1 you will be prompted to access either French or English services.  If you select French, you will receive French voice services.

For People Speaking Other Languages
After dialing 2-1-1 and being connected with an Information and Referral Specialist, an interpretor will be conferenced into the call.  Our organization has access to interpretation services in over 100 languages. 

For People Outside of Nova Scotia
If you are outside of the province but wish to speak to one of our Information and Referral Specialists about services in Nova Scotia, dial our toll-free number 1-855-466-4994.


For VOIP Users

It will be up to individual VOIP providers to make 211 services available to their customers. If you are a VOIP customer and you are having difficulty calling 211, it is best to contact your respective carrier and let them know you cannot connect. Alternatively, you could reach 211 by dialing 1-855-466-4994.
 

Trouble Dialing 2-1-1?

Telephone subscribers who have their own Private Branch Exchange (PBX) system or centrex line, common in large organizations such as municipal offices, hospitals etc., may require some re-programming of their internal phone system so it recognizes 211 as a working number.

This work must be performed by the staff that maintain the phone system. Your phone system administrator or IT person should know if your organization has a PBX or centrex line.

If your phone will not allow you to dial 2-1-1, 211 Nova Scotia can still be reached by dialing our toll free number at 1-855-466-4994.

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