Posted October 5th, 2017
Position: Information and Referral Specialist – One Year Term. Full Time
Since 2013, 211 Nova Scotia, a non-profit association, has been helping Nova Scotians navigate a complex province wide network of more than 5,000 programs and services supporting human and social needs. Visit www.ns.211.ca for additional information regarding our services.
Are you passionate about customer service? Are you energetic, accountable, and innovative?
211 Nova Scotia has a full time, one year term opportunity for an Information and Referral Specialist to join our team in Dartmouth, Nova Scotia.
Working in a modern contact center environment, the Information and Referral Specialist is responsible for managing phone calls, emails, texts and on-line chat requests, assessing an individual’s human service needs through probing questions and/or empathetic listening, and making referrals to one or more agencies or programs. Employees must present a professional image and exercise tact and compassion in a manner that respects the mission, vision, and values of 211 Nova Scotia.
Employees must be available to work a minimum of 35 hours per week, 7 hours per day, on a variable shift schedule between the hours of 8am and 8pm, Monday to Friday. A comprehensive training program will be offered with ongoing coaching and development opportunities.
Our Ideal Candidate:
- You possess a bachelor’s degree in Social Sciences or Human Services, or a related degree, coupled with a minimum of three years relevant experience, in a client service role (or equivalent combination of relevant education and experience)
- Your core strengths include attention to detail with well-developed writing/speaking skills
- You are quality driven, with a desire to strive for greater customer service excellence
- You have a proven ability to multi-task, which, in our environment , involves making accurate assessments from sensitive information, performing on-line searches, and entering data, all while conversing with the caller
- Through work experience, or as a volunteer, you’ve demonstrated a desire and ability to help those in need, preferably through skills in empathetic listening and compassionate inquiry
- You are known to be flexible and willing to stretch into new skill areas and work opportunities.
- You are able to respond to new work demands on short notice, including working extended hours to accommodate hours of operation.
Do you see yourself as part of our team? Then we want to hear from you!
Our Association is committed to ensuring diversity through equitable participation of Aboriginal persons, African Canadians and other racially visible persons, persons with disabilities, and women in positions where they are under-represented. We value the representation of citizens of all ages. All applicants who are members of an employment equity group are encouraged to self-identify.
Please submit a cover letter highlighting your qualifications for this role, along with your resume, via email, to Hiring Manager at firstname.lastname@example.org.
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