Since 2013, 211 Nova Scotia, a non-profit association, has been helping Nova Scotians navigate a complex province wide network of more than 5,000 programs and services available to meet their human and social needs. Visit www.ns.211.ca for additional information regarding our services.
Are you passionate about customer service?
Are you energetic, accountable, and innovative?
211 Nova Scotia has a part time, permanent opportunity for an Information and Referral Specialist to join our team in Dartmouth, Nova Scotia.
Working in a modern contact center environment, the Information and Referral Specialist is responsible for managing phone calls, emails, texts and on-line chat requests, assessing an individual’s human service needs through probing questions and/or empathetic listening, and making referrals to one or more agencies or programs. Employees must present a professional image and exercise tact and compassion in a manner that respects the mission, vision, and values of 211 Nova Scotia.
Employees must be available to work a minimum of 17.5 hours per week, on a variable shift schedule between the hours of 8am and 8pm, Monday to Friday.
Our compensation plan includes competitive remuneration plus group health and retirement benefits.
Our Ideal Candidate:
• You are fully bilingual in both the spoken and written English and French languages
• You possess a bachelor’s degree in Social Sciences or Human Services, or a related degree, coupled with a minimum of three years relevant experience, in a client service role (or equivalent combination of relevant education and experience)
• Your core strengths include attention to detail with well-developed writing/speaking skills, assessment and communication skills
• You are quality driven, with a desire to truly help others
• You have a proven ability to multi-task, which, in our environment, involves making accurate assessments from sensitive information, performing on-line searches, and entering data, all while conversing with the caller
• Through work experience, or as a volunteer, you’ve demonstrated a desire and ability to help those in need, preferably through skills in empathetic listening and compassionate inquiry
• You are known to be flexible and willing to stretch into new skill areas and work opportunities.
• You are able to respond to new work demands on short notice, including working extended hours to accommodate hours of operation.
Do you see yourself as part of our team? Then we want to hear from you!
Our Association is committed to ensuring diversity through equitable participation of Aboriginal persons, African Canadians and other racially visible persons, persons with disabilities, and women in positions where they are under-represented. We value the representation of citizens of all ages. All applicants who are members of an employment equity group are encouraged to self-identify.
Please submit a cover letter highlighting your qualifications for this role, along with your resume, via email, to Hiring Manager at firstname.lastname@example.org.
We thank all applicants in advance for their interest, however, only those selected for an interview will be contacted.
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