Complaints and Disputes

Provided by: Government of Canada - Canada Revenue Agency (aka CRA)

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Contact Details

Individual Income Tax and Trust Inquiries: 1-800-959-8281
Toll Free within Canada

Benefit Inquiries: 1-800-387-1193
Toll Free within Canada

TTY: 1-800-665-0354
Toll Free within Canada

Individual Tax Account Balance Automated Service: 1-866-474-8272
Provides information about your tax account balance, as well as your last payment amount and date

TTY: 1-800-665-0354
General Inquiries * Toll Free Across Canada

Toll-Free: 1-800-267-6999
Across Canada * TIPS (Tax Information Phone Service) Automated Information System

Service Website: http://Canada.ca/cra-complaints-disputes

Website: http://www.canada.ca/en/services/taxes/income-tax/personal-income-tax.htm

Service Description

Responds to tax and benefit complaints and disputes.

Eligibility

Individuals, businesses, and tax preparers

Service Info

Individual Income Tax and Trust Inquiries:
1-800-959-8281
Toll Free within Canada

Benefit Inquiries:
1-800-387-1193
Toll Free within Canada

TTY:
1-800-665-0354
Toll Free within Canada

Hours of Operation:
Telephone agents are available Monday-Friday (except holidays), 9am-5pm (local time)

Service Website:
http://Canada.ca/cra-complaints-disputes

Application Process:
Call first to discuss the complaint over the phone. If there is a need to proceed further, a formal review can be started. The process for this depends on the complaint. Please call or see website for details. Additional relevant phone numbers are listed on the website.

Fees:
No fees

Languages:
English * French

Coverage Area:
Canada

Locations

Government of Canada - Canada Revenue Agency


,

Individual Tax Account Balance Automated Service:
1-866-474-8272
Provides information about your tax account balance, as well as your last payment amount and date

TTY:
1-800-665-0354
General Inquiries * Toll Free Across Canada

TollFree:
1-800-267-6999
Across Canada * TIPS (Tax Information Phone Service) Automated Information System

Website:
www.canada.ca/en/services/taxes/income-tax/personal-income-tax.htm

Hours of Operation:
Hours for telephone services vary

Accessibility:
Not applicable

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Government of Canada - Canada Revenue Agency (aka CRA)

Site Info

Individual Tax Account Balance Automated Service:
1-866-474-8272
Provides information about your tax account balance, as well as your last payment amount and date

TTY:
1-800-665-0354
General Inquiries * Toll Free Across Canada

Toll-Free:
1-800-267-6999
Across Canada * TIPS (Tax Information Phone Service) Automated Information System

Website:
http://www.canada.ca/en/services/taxes/income-tax/personal-income-tax.htm

Hours of Operation:
Hours for telephone services vary

Accessibility:
Not applicable

Coverage Area:
Canada

Service Info

Individual Income Tax and Trust Inquiries:
1-800-959-8281
Toll Free within Canada

Benefit Inquiries:
1-800-387-1193
Toll Free within Canada

TTY:
1-800-665-0354
Toll Free within Canada

Hours of Operation:
Telephone agents are available Monday-Friday (except holidays), 9am-5pm (local time)

Service Website:
http://Canada.ca/cra-complaints-disputes

Application Process:
Call first to discuss the complaint over the phone. If there is a need to proceed further, a formal review can be started. The process for this depends on the complaint. Please call or see website for details. Additional relevant phone numbers are listed on the website.

Fees:
No fees

Languages:
English * French

Coverage Area:
Canada

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