Accessibility Complaints About Transportation Services

Provided by: Canadian Transportation Agency (aka CTA)

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Contact Details

Fax: 819-997-6727

TTY: 1-800-669-5575

Toll-Free: 1-888-222-2592

Service Website: http://www.otc-cta.gc.ca/eng/accessibility-complaints-about-transportation-services

Email: info@otc-cta.gc.ca

Website: http://www.otc-cta.gc.ca

Service Description

Helps ensure that any undue obstacles to the mobility of persons with disabilities are removed from federal transportation services and facilities:

  • Air carriers operating within, to, or from Canada
  • Rail, ferry and bus carriers that operate between provinces or territories or between Canada and the United States
  • Airports, rail stations and ferry terminals located in Canada
  • Services that are integral to the transportation services provided by a carrier or terminal located in Canada

Eligibility

Open to all with a travel complaint related to accessibility from flights to, from or within Canada

Service Info

Service Website:
http://www.otc-cta.gc.ca/eng/accessibility-complaints-about-transportation-services

Application Process:
Online complaint form

Documents Required:
Any documents related to the complaint such as tickets, claim forms, receipts of expenses for reimbursement, and any correspondence with the airline can be uploaded.

Fees:
No fees

Languages:
English * French

Coverage Area:
Canada

Locations

Canadian Transportation Agency

15 Eddy Street
Gatineau, QC J8X 4B3

Fax:
819-997-6727

TTY:
1-800-669-5575

TollFree:
1-888-222-2592

Website:
www.otc-cta.gc.ca

Email:
info@otc-cta.gc.ca

Accessibility:
Not applicable

View map for this location
Canadian Transportation Agency (aka CTA)

Address:
15 Eddy Street
Gatineau, QC J8X 4B3

Get Directions

Mailing Address:
Canadian Transportation Agency
Gatineau, QC K1A 0N9

Site Info

Fax:
819-997-6727

TTY:
1-800-669-5575

Toll-Free:
1-888-222-2592

Email:
info@otc-cta.gc.ca

Website:
http://www.otc-cta.gc.ca

Accessibility:
Not applicable

Coverage Area:
Canada

Service Info

Service Website:
http://www.otc-cta.gc.ca/eng/accessibility-complaints-about-transportation-services

Application Process:
Online complaint form

Documents Required:
Any documents related to the complaint such as tickets, claim forms, receipts of expenses for reimbursement, and any correspondence with the airline can be uploaded.

Fees:
No fees

Languages:
English * French

Coverage Area:
Canada

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