211 Nova Scotia Data Report

211 Nova Scotia’s vision for the future is a connected community where everyone's needs are met. With this ambitious goal in mind, 211NS strives to share data with our government and community partners in Nova Scotia. We're confident that our information and data can support decision-makers and policymakers in improving the well-being of Nova Scotians.

Provincial Outcomes for 2025 Q1

211 Nova Scotia is a free and confidential information and referral service available to anyone in Nova Scotia. Trained Community Resource Navigators connect people experiencing an unmet human need to community, government, and non-profit programs and services that can help.

Because 211 Nova Scotia acts as a centralized hub for people and service providers to connect to a network of available supports, we are well positioned to advise and report on the needs of Nova Scotians including the social determinants of health.

14,179

Contacts Handled
(calls, texts, chats, & emails)

93 Seconds

Average Wait Time
(calls only)

6 Minutes 42 Seconds

Average Call Length
(calls only)

93%

Caller Satisfaction
(January - March)

Top Needs Identified for Nova Scotia

211 Nova Scotia is a confidential service, and our team strives to collect and record data in a manner that honors this commitment and is respectful to the person seeking assistance. 211 Nova Scotia's Community Resource Navigators record the information and resources provided each time someone contacts 211NS. This anonymous data allows our team to identify the categories of need throughout the province.

The following categories had the highest frequency of referrals from January 1 to March 31, 2025:

16%
Mental Health Counselling
11%

Housing & Shelter

7%

Food Support

5%

Information Services

5%

Community Services

Unmet Needs Identified for Nova Scotia

An unmet need is recorded when a Community Resource Navigator is unable to find a resource to meet a person’s needs. The most common reasons for unmet needs are that there is no program found to meet a need, the agency is full or there is a waiting list, the individual is ineligible for service, or the individual has already depleted the services.

The following categories were identified as the top unmet needs across Nova Scotia from January 1 to March 31, 2025:

13%

Housing & Shelter

12%

Food Support

11%

Utility Support

10%

Health Supportive Services

8%

Temporary Financial Assistance

Outcomes By County for 2025 Q1

211 Nova Scotia’s data for 2025 Q1 highlights several themes — most notably a significant rise in housing insecurity, food access concerns, and increasing demand for mental health and wraparound services. While some areas have seen modest improvements in service delivery, others reveal deepening gaps that threaten the quality of life across the province.

The majority of 211 Nova Scotia service users in Q1 2025 were adults aged 35 to 54, making up 40% of all contacts. People aged 55 to 64 made up 27% of service users with those aged 19 to 34 accounting for 26% of users. When combined with gender data, which shows 59% of users identified as female, we can infer that women in mid-life stages are most likely to reach out for assistance. This trend may reflect both their caregiving roles and higher vulnerability to social and economic challenges. These insights are aligned with past service user trends.

Category Explanations

211 Nova Scotia is accredited by Inform USA, the driving force behind the delivery of quality resource referral, navigation, and connection services and the sole source for standards, program accreditation, and practitioner certification for the sector. As part of the Inform USA Standards, 211 Nova Scotia is required to organize its database using specific taxonomy. 211 Nova Scotia's Data Team manage the taxonomy and the database to ensure compliance and accuracy.

The following category explanations have been provided to assist users of this report in understanding the data. Note that 211 Nova Scotia's taxonomy has several levels.

The 211 Human Services Indexing System (211 HSIS), which is the intellectual property of Information and Referral Federation of Los Angeles County, Inc., was used in the development of these category explanations. For more information, please visit https://211hsis.org/copyright.

211 Nova Scotia is on a journey to understand and utilize our needs data to help inform policy and decisionmakers to make meaningful progress towards a connected community where everyone's needs are met.

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211 Nova Scotia will post updates on social media when future data reports are available. 

This report is provided for informational purposes only. While every effort has been made to ensure the accuracy and completeness of the information, no guarantee is given as to its accuracy or reliability. The data presented herein is subject to errors, omissions, and changes without notice. We acknowledge the First Nations principles of OCAP and are working towards understanding our role and responsibility to uphold these principles.

This report has been created by Sherry Forester for the purpose of raising awareness of 211 Nova Scotia's services and in support of 211 Nova Scotia's mission to provide access to information, advocate for those in need, and encourage investment in social programs and services. This report and its contents are the property of 211 Nova Scotia. Unauthorized reproduction, distribution, or modification is prohibited.

Sherry Forester (she/her)
Manager, Marketing & Communications
211 Nova Scotia
sforester@ns.211.ca

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