Mission, Vision, and Values


We provide access to information, advocate for those in need, and encourage investment in social programs and services. We seek to ignite hope and foster human connection. 


A 211 service that is:

  • Known, accessible, relevant, and a credible voice for social policy change.
  • A connected community where everyone’s needs are met. 


Quality – our focus is on the people we serve, and we will strive for excellence through continuous evaluation and daily improvement.

Care – we will listen with empathy, speak with compassion and act with respect.

Integrity – we are committed to acting in an ethical, honest manner.

Inclusivity – we believe that all people should be treated with consideration and dignity. We cherish diversity.

Responsiveness – we strive to be accessible, flexible, transparent, and to demonstrate a sense of urgency in our resolve and decision-making.

Accountability – we are committed to measuring, achieving and reporting results, and to using funding wisely.

Teamwork – we are committed to effective partnerships and we will always value opportunities to form alliances with others. 

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