Mission, Vision & Values


To ensure timely access for all to human and social supports by providing information, advocating for the vulnerable, and promoting investment in new programs and services.


A society without barriers in which everyone’s human and social needs are met.


Quality – our focus is on serving people, and we will strive for excellence through continuous evaluation and daily improvement.

Care – we will listen with empathy, speak with compassion and act with respect.

Integrity – we are committed to acting in an ethical, honest manner.

Inclusivity – we believe that all people should be treated with consideration and dignity. We cherish diversity.

Responsiveness – we strive to be accessible, flexible, transparent, and to demonstrate a sense of urgency in our resolve and decision-making.

Accountability – we are committed to measuring, achieving and reporting results, and to using funding wisely.

Teamwork – we believe that “the whole is greater than the sum of its parts” and we will always value opportunities to form alliances with others.