Mission, Vision, and Values

Mission

We provide access to information, advocate for those in need, and encourage investment in social programs and services. We seek to ignite hope and foster human connection. 

Vision

A 211 service that is:

  • Known, accessible, relevant, and a credible voice for social policy change.
  • A connected community where everyone’s needs are met. 

Values

Quality – our focus is on the people we serve, and we will strive for excellence through continuous evaluation and daily improvement.

Care – we will listen with empathy, speak with compassion and act with respect.

Integrity – we are committed to acting in an ethical, honest manner.

Inclusivity – we believe that all people should be treated with consideration and dignity. We cherish diversity.

Responsiveness – we strive to be accessible, flexible, transparent, and to demonstrate a sense of urgency in our resolve and decision-making.

Accountability – we are committed to measuring, achieving and reporting results, and to using funding wisely.

Teamwork – we are committed to effective partnerships and we will always value opportunities to form alliances with others. 

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