Child protection services are in place to protect children from abuse and/or neglect, while making every effort to keep families together.
Designated social workers in child welfare agencies assess reports of possible child abuse and neglect, as set out under the Children and Family Services Act. If families are experiencing difficulties which place children at risk, social workers will work with them, and provide support and services, to help resolve the concerns.
Everyone who has information that a child may be in need of protective services, is required by law to report the concern to the local child welfare agency. Once a report is made, child protection staff will assess the information to determine appropriate response.
Ages 18 years and younger
If you suspect that a child is being abused or neglected, please contact the child welfare office in the area where the child lives. It is best if you contact the agency by telephone or in person. After regular business hours, please call 1-866-922-2434 if you believe a child may be in immediate danger.
No documents required
English • French-speaking staff available upon request